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Protecting your sensitive information

Your online security has always been Investors Bank's top priority. Learn about what security measures we take online.

If Investors Bank contacts you, we will never ask for confidential information, such as your name, login credentials including your user ID and password, your personal identification number (PIN) or other account information. Scammers often take advantage of natural disasters and other major events to fraudulently obtain access to your accounts or other personal information.

How can I protect myself against fraud?

    Your financial institution will never call you to request information you received via text (SMS).


  • Don’t provide your account number or personal information by email or text.

  • Don’t trust caller ID. Caller ID may be spoofed to show your financial institution name.

  • Don’t feel pressured to provide information immediately in response to requests via text, email or phone. Using their published phone number, reach out to your financial institution to confirm that the request is legitimate.

  • Don’t give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from your financial institution. Once again, contact your financial institution using a published phone number to inquire about the transaction.

  • Don’t click on links in unsolicited emails or texts.

  • Don’t give an unsolicited caller remote access to your computer.

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How We Protect Your Personal Information

  • Strong authentication standards
  • Internal assessments
  • How you can help

How We Protect Your Business Information

  • Enhanced controls
  • Layers of security
  • How you can help

Online and Mobile Banking Safety Tips

  • Secure your device
  • Download reputable apps
  • Use unique passwords

Debit, ATM, and Credit Card Safety Tips

  • Keep your info secure
  • Be alert to your surroundings
  • Monitor your transactions

Identity Theft Protection Tips

  • Safeguard your personal information
  • Be diligent with your documents
  • Secure your devices

Types of Fraud You Should Know

  • Phishing and its alternate forms
  • Malware
  • Scams
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