A Message from Investors Bank Chairman & CEO

Dear Valued Customer,

We hope you are as excited as we are about the upcoming merger of Investors and Citizens. Combining our two companies opens many opportunities for you.

Citizens is one of the oldest and largest financial institutions in the country, and shares Investors’ deep commitment to serving customers and giving back to local communities.


As a Citizens customer, you will access:

  • An expanded suite of personal, business and commercial banking solutions and advice to help you along your financial journey
  • Additional banking locations with more than 1,000 branches and 3,000 ATMs from New Hampshire to Pennsylvania and into Ohio and Michigan
  • Best-in-class digital and mobile capabilities
  • Expanded hours at the customer contact center
  • A continued commitment to making a difference in our local communities

Citizens is headquartered in Providence, Rhode Island, and comes with broad capabilities, a larger scale, and even more technology and innovation.  This merger is expected to close in the first half of 2022, subject to receipt of regulatory approvals. 

Together, we are committed to making this transition as seamless as possible for you, while continuing to deliver the outstanding products and quality service you deserve and expect from Investors.


For now, you can just bank with us as you always have done.  Later this year, we will begin communicating with you on a regular basis to keep you updated on this transition. We want to be sure you always are in the know and you can become as enthusiastic about this partnership as we are.   

In the meantime, you can contact your relationship manager, branch manager or our NICE team at the Client Care Center at 855.iBank4U (422-6548) with any questions, or for assistance with your existing accounts.

We are grateful for your support and appreciate your business. We look forward to continue being of service to you for all your financial needs. Helping you succeed is a mission shared by both Investors and Citizens. Together, we recognize that when people and businesses prosper, communities thrive.    




  Kevin Cummings

Kevin Cummings

Chairman and CEO

Investors Bank