Customer Support

We continue to closely monitor the guidance from State and the Centers for Disease Control and Prevention (CDC) in addressing COVID-19.

Call us

During these challenging times, know that we’re here to help. If you have concerns or need help banking from home, please call the NICE Team at our Client Care Center at 855-422-6548, M–F from 8am–7pm & from 8am–6pm Saturday and Sunday. 

  • 855.iBank4U (855-422-6548) in USA
  • 1-973-376-5100 International
  • Do you have a general question or one about a specific account? Speak to one of our representatives.

​Request an Appointment

We encourage the use of our appointment tool when visiting our branches. This can help reduce your wait time. To make an appointment, visit our appointment page, contact your local branch, or call the NICE Team at our Client Care Center at 855.422.6548. Note: The branch will contact you to confirm your appointment. Please do not show up without confirmation.

Chat with Us

Are you an existing personal customer that has a question or concern? Log in to personal Online Banking and click the secure Chat link.

Email Us

Are you an existing personal customer that has a question or concern? Log in to personal Online Banking and click the envelope icon to enter our secure Message Center. If you have a general question or need support with a business product or service, you may complete the form below. NOTE: Please do not include any sensitive or confidential information, including account number and Social Security number.