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General FAQs

The merger between Investors Bank and Citizens creates the opportunity for two banks with shared values to come together and offer Investors’ customers an expanded set of products and services, enhanced online and mobile banking capabilities, and more branch locations, along with a continued commitment to making a difference in our local communities.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $188 billion in assets. Headquartered in Providence, Rhode Island, Citizens offers a broad range of banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions.


Citizens provides an integrated experience that includes mobile and online banking, a customer contact center, and the convenience of over 3,000 ATMs and 1,000 branches in the New England, mid-Atlantic and Midwest regions.

Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings.

In addition, Commercial Banking offers financial products and solutions including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, mergers and acquisitions, and debt and equity capital markets capabilities.


The transaction closed on April 7, 2022. The transition of Investors’ branches and accounts to Citizens will occur in early 2023. We will continue to update you as more details become available.


For now, there is nothing you need to do. Continue banking with Investors as usual. We’ll let you know well in advance if any action is required. 


Citizens and Investors are committed to working together to make the integration as smooth as possible for everyone. For now, your accounts will remain the same, and you do not need to take any action. In the coming months you’ll receive information about the transition of your Investors Bank accounts to Citizens.


On October 1, the servicing of your mortgage loan will transition to Citizens. The terms of your loan will not change.  Please see our Mortgage Loan Transfer FAQs for more information. 


For now, there are no changes to the servicing of other loans. Loan terms will not change.


At this time, we plan for all Investors Bank branches to remain open and transition to Citizens branches (in early 2023). You will continue to see the same familiar faces you’re used to banking with.


You will continue to work with your current Investors Bank Relationship Manager. We recognize how vital it is to maintain an ongoing dialogue with someone you trust.


You may begin banking at Citizens branches and at citizensbank.com once the transition from Investors to Citizens occurs, in early 2023. You will be notified of this well in advance of the actual date.


Great news! Beginning on April 7, you will be able to use all Citizens ATMs to get cash without incurring foreign ATM transaction fees from Investors or surcharge fees from Citizens.


Your deposits at Investors Bank will continue to be insured by the FDIC up to the maximum amount allowed by law. Any deposits you held separately at Investors Bank and Citizens prior to the date of the merger will continue to be insured separately for a period of six months from the merger date. Any deposit made to an account you open on or after the date of the merger at Investors Bank is a Citizens deposit for FDIC insurance purposes. Certificates of Deposit (CDs) are insured separately for six months from the merger date or until maturity, whichever is later. In addition, if you have a CD that is renewed for the same term and amount during this six-month transition period, the CD will continue to be insured separately until the next renewal date. After the six-month transition period, your deposits at Investors Bank and Citizens will be added together for the purpose of determining the amount of your FDIC coverage. Your combined deposits that are in the same ownership rights and capacity will be insured up to $250,000.00. If you have more than $250,000.00 in total deposits at the combined banks, you may call the FDIC directly at 877-275-3342 for more information about how your funds may be insured.


Citizens and Investors Bank share very similar cultures and values. We believe that when people and communities reach their potential, we all thrive. Citizens is proud of our efforts to strengthen the communities in which we live and work.


Please visit your local Investors Bank branch. You may also call the NICE team at the Investors Bank Customer Care Center at 855.iBank4U (855-422-6548) Monday-Friday 8 am to 7 pm ET and Saturday-Sunday 8 am to 6 pm ET. We will update this webpage as new information about the merger becomes available.


Citizens Peace of Mind is a feature that comes automatically with Citizens personal checking and money market accounts. When a customer’s account is overdrawn, Citizens Peace of Mind provides additional time to add money to your account and get any overdraft fees rebated. Customers receive an alert when their account is overdrawn. Customers have until 10 pm ET the next business day to transfer or deposit eligible funds to cover their overdraft as well as any other transactions processing on their account that day. Citizens will rebate any overdraft fees if a customer brings their available balance positive. This feature will be available to Investors customers when their accounts are converted to Citizens accounts, anticipated in early 2023.


Citizens Pay partners with several national retailers to offer dedicated lines of credit. This gives you the flexibility to buy the things you need when you need them- especially when it comes to larger purchases. Our transparent monthly installments make payments simple and easy to understand. Some examples of retailers that we partner with include Microsoft, BJ’s Wholesale Club, Wayfair and more! 


Now that Investors has joined Citizens, as part of this transition, Citizens is proud to become the Presenting Partner and official bank of the New Jersey Devils and Prudential Center. Much like Investors, Citizens is committed to supporting the local communities and the teams and activities they care about. 


While you’ll begin seeing the Citizens name associated with the team, there are no changes to your account at this time. Continue banking as usual at any Investors Bank branch, online or mobile app.


Now that Investors has joined Citizens, as part of this transition, Citizens is proud to become the official bank of the New York Giants. Much like Investors, Citizens is committed to supporting local communities and the teams and activities they care about. 

This summer, fans will begin seeing the Citizens name on the Giants website, during preseason and at Giants games. 


While you’ll begin seeing the Citizens name associated with the team, there are no changes to your account at this time. Continue banking as usual at any Investors Bank branch, online or mobile app.


Yes! We’re excited that Eli Manning will continue to be an integral part of our team as a spokesperson. His personal and professional values and commitment to the community align with our shared culture and belief that when people and communities reach their potential, we all thrive.