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California Consumer Privacy Act

Last updated April 7, 2022


The California Consumer Privacy Act (CCPA) grants California residents certain rights regarding their personal information, including the Right to Access and the Right to Request Deletion.  

Types of Requests
  • Right to Access: The Right to Access provides California residents with the ability to request additional details regarding how we collect, use and store personal information.
    • If you request this option, we will provide you with additional details regarding the personal information we collect and the use of such information. 
  • Right to Request Deletion: A California resident has the right to request deletion of personal information a business has collected, subject to certain exceptions. 
    • If you request this option, we will delete your personal information, to the extent permitted by law.
How to Submit Your Request
  • Via our toll-free number 855-422-6548

  • Written request via our secure website (see instructions below)

Upon receipt of your request, we will send you a confirmation. We will do our best to respond promptly and in any event within 45 days of the following:

  • Our receipt of your verbal request via our toll-free number 855-422-6548 or your written request via our secure website
  • In the event we need further information to properly respond to your request, we may need additional time to respond. We will notify you if any extension is needed.

To learn more about how Investors Bank, a division of Citizens Bank, N.A. collects and uses personal information, please review our Consumer Privacy Notice.

How to Submit a Request Using Our Secure Website:

1.  Log in to your Online Banking profile

2.  Click on the envelope to view your message center

3.  Click on the Compose message hyperlink (be sure to include the type of request)

4.  Select Other as the Subject in the drop-down

5.  Enter the request type in the Message field:

  • Request to Access Personal Information
  • Request for Deletion of Personal Information
    • When submitting a request for deletion, you must specifically identify the personal information that you wish to have deleted. Please refer to the Bank’s Privacy Notice (link above) for more information on the personal information we collect.    

6. Click Send to submit your request

To Submit a Request via Our Toll-Free Number:
Call our NICE Center at 855-422-6548